Terms of Service

1. The service

Booked & Done is software for managing leads, scheduled jobs, job sheets, and invoices. We may add, change, or remove features over time. We will not remove a feature your paid plan depends on without giving you reasonable notice.

2. Your account

You must give accurate account information and keep your login credentials secure. You are responsible for everything that happens under your account, including actions taken by crew members you invite. You must be at least 18 years old and using the service for a business purpose.

3. Trials, plans, and payment

Paid plans are billed in advance on a monthly basis unless agreed otherwise in writing. Free trials convert to a paid plan only if you choose to continue. Fees are non-refundable except where required by law, though we will always look at a fair request. We may change pricing with at least 30 days notice before it affects your next renewal.

4. Your data

Your client records, job details, and invoices belong to you. We store and process that data only to operate the service for you, as described in our Privacy Policy. You can request an export of your data at any time while your account is active.

You are responsible for having the right to store the customer information you enter, and for using it lawfully, including any invoicing, tax, and record-keeping rules that apply to your business.

5. Acceptable use

Do not use the service to break the law, send unsolicited bulk messages, upload malware, attempt to access other customers' data, resell the service without our written agreement, or place unreasonable load on our systems. We may suspend an account that does.

6. Invoicing and payments to you

Booked & Done helps you create and track invoices. We are not a party to the contract between you and your customers, we do not collect payments on your behalf unless a payment feature explicitly says so, and we are not responsible for whether your customers pay you. Tax calculations shown are a convenience, not tax advice.

7. Availability

We work to keep the service available and backed up, but we do not promise uninterrupted service. Maintenance, third-party outages, and events outside our control can cause downtime.

8. Cancellation

You can cancel at any time and your plan will run until the end of the current billing period. We may terminate an account for a serious or repeated breach of these terms, or with 30 days notice for any other reason, in which case we will refund any unused prepaid fees. After cancellation we keep your data for 30 days so you can export it, then delete it.

9. Liability

The service is provided as is, without warranties beyond those that cannot be excluded by law. To the extent the law allows, our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim, and we are not liable for lost profits, lost revenue, or indirect or consequential loss.

10. Changes to these terms

We may update these terms. If a change is material we will notify you by email or in the app before it takes effect. Continuing to use the service after that means you accept the updated terms.

11. Contact

Questions about these terms can go to info@bookedanddone.com.